:IMPORTANT - PLEASE READ PRIOR TO ORDERING:
All live animal shipments must be shipped with FedEx Priority Overnight. There are no exceptions to this!

Because of the way this shopping cart works, we are currently unable to assign all tortoises to overnight, so you will need to choose the correct shipping method during checkout. It's pretty self-explanatory once you see the shipping options. Orders that are placed with the incorrect shipping method (like a tortoise order where the customer picks FedEx Ground) will not be shipped until the balance is paid. Details are below.

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Shipping Options:

FedEx Ground Home Delivery - This option is only for non-live supply orders. Tortoises will never be shipped with FedEx ground. Price varies depending mostly on the size and weight of the items in the order and your distance from Las Vegas, NV.

Local Delivery (Las Vegas Only) - This is only available for addresses within the city of Las Vegas NV or Henderson NV. We use a runner for these local deliveries, not a shipping company. We are charging a flat rate of $10 for this option.

FedEx Overnight (Tortoises Only) - This shipping option is ONLY for orders with live tortoises and NO supplies. The order can be a single animal or multiple for this same shipping option. We are currently doing a flat rate of $34.95 for this shipping option.

FedEx Combination Tortoise & Supplies - This shipping option is meant for the orders that include a live tortoise (or multiple) as well as non-live supplies or goods. We ship them separately, so it basically charges the $34.95 tortoise rate, and then figures in a FedEx Ground cost for the supplies in the order.

If the incorrect shipping option is chosen, the shipment will not ship out on the schedule below. We will try to contact you to figure out whether you want to pay the balance or just cancel the order. To ensure the quickest delivery on everything you order, be sure you are choosing the proper shipping method.  

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We generally ship tortoises on the following schedule:

 Orders placed Monday morning 6AM through Tuesday morning 6AM ship on Tuesday.
Orders placed Tuesday morning 6AM though Wednesday morning 6AM ship Wednesday.
Orders placed Wednesday morning 6AM through Thursday morning 6AM ship Thursday.
Orders placed Thursday morning 6AM through Monday morning 6AM ship Monday.

All tortoises ship overnight, so they'd be there the following day (shipping on Tuesday means Wednesday morning delivery).

For Saturday delivery, we need the orders to be called in by Thursday night, 9PM.

Ground shipments (for non live goods) usually ship on the same schedule, but can occasionally take an extra day or so if it's something we have to harvest or prep (like our cactus pads).

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We ship our tortoises nationwide, 12 months out of the year with FedEx Priority Overnight. We pack our tortoises in insulated boxes with cold or heat packs to keep them at safe temperatures during transit. All our tortoises ship out Monday, Tuesday, Wednesdays and Thursdays for delivery the following day. The tortoises leave my hands around 4PM on the day of shipment, and arrive to you the following morning, typically before 12 noon, for about a 16 hour trip in total. Our packing techniques and materials enable us to keep the animals warm when shipping into some very cold locations. We generally only ship into areas that are at least 20 degrees or higher the night before they are arriving. We are able to maintain our animals warm enough in their packaging that these temperatures aren't a problem. If you are colder than that, we will generally coordinate with you and watch the weather for a "warm spell" and ship the tortoise within that window. We are very experienced shippers, shipping thousands of live animals to date and have been shipping animals almost daily since 2001. Shipping concerns should not be a reason you don't buy a tortoise from us.

Because we process essentially all our shipments in the late evenings, orders that are placed mid-morning will often not ship out until the following Monday, Tuesday, Wednesday or Thursday. Generally, 6AM is the latest an order can come in and still ship that day. Animal orders placed after 6AM on Thursday mornings will not ship until Monday. There is a daily shipping schedule at the top of this page. Feel free to contact us for any clarification of this. 

With Las Vegas orders we have a $10 delivery option for orders anywhere in Las Vegas or Henderson, NV. These can be live or non-live orders. We have a courier that will deliver anywhere in Las Vegas for that price. This option is available during checkout, and there is no order too small or large.

We can arrange delivery on Saturdays. We charge a $15 additional fee for this option, which is the same cost that we are charged for it. All these packages ship out on Friday for delivery on Saturday. Orders for this will need to be in by Thursday evening to allow us time for processing, and in order to prevent an over-complication of our shipping options, these orders must be called in (Contact Us).

Hawaii Shipping:
We are able to ship tortoises into Hawaii, but the state of Hawaii requires a permit from the Hawaii Department of Agriculture to do so. We need to have a copy of this permit to include in the box. We are also required to send a health certificate which for us is currently a $50 cost (to be paid by the customer if it's shipping to Hawaii) per shipment (multiple tortoises are all covered under the $50 cost). All Hawaii import shipments are required to ship directly to "Animal Quarantine" at the Honolulu airport where they inspect the tortoises prior to the customer picking them up. Feel free to ask if you need any clarification on this.

We cannot ship animals outside of the United States. 

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Upon receipt of your tortoise, you need to be home to put the tortoise into suitable conditions as soon as possible. Usually a shallow, warm water soaking will help wake them up a bit from the trip. It's not uncommon for tortoises to be a bit shy and not eat the first few days or week, and the sooner it is situated in a proper environment, the sooner things will be getting to normal. 

See our Terms and Conditions page for further information and our guarantee details.